Crisis Call Line

Crisis Call LineTerri Gleich2024-06-28T09:18:39-07:00

In Crisis? Call 1-888-910-0416 or visit www.imhurting.org

Crisis can affect anyone at anytime. The need for emotional support or referral assistance is something most individuals encounter at some point in their lives.

Volunteers of America Crisis Response Services offers 24 hour emotional support to individuals in crisis and/or considering suicide. Crisis line services are available by phone and instant messaging. Call 1-888-910-0416 or visit www.imhurting.org.

People with mental health problems can get better and many recover completely.

Our Mission: Offering Hope and Opportunity through comprehensive recovery-oriented behavioral healthcare.

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A Day in the Life

As a member of KMHS’s Youth Mobile Crisis Outreach Team, Stephanie Powers never knows what the day will bring. She may respond to a person in crisis over the phone or visit them at home or school to de-escalate the situation, ensure the person’s safety and connect them with resources.

“It’s never straightforward,” she says. “It’s a very abstract job.”

Here’s one busy day:

7:00 AM	Shift begins; check in with night shift to ensure continuity for ongoing cases
8:00 AM	Outreach presentation to regional high school counselors
8:55 AM	Drive to a South Kitsap middle school for a “warm hand-off” of youth to new support services
9:20 AM	Receive call from a Central Kitsap middle school counselor on the way to South Kitsap
9:35 AM	In South Kitsap, meet with a youth’s mom, dad, school support staff and new school-based WISe intensive support team to discuss care for young person whose behaviors have led to severe weight loss; resolution includes therapy for the youth and an appointment at Kitsap Resolution Center for parents to work on co-parenting skills
11:20 AM	Lunch
12:00 PM	Answer emails and enter progress notes in client charts
1:20 PM	Follow up with a client by phone
1:40 PM	Follow up with a client at the Crisis Triage Center
2:15 PM	Drive to a Central Kitsap middle school to provide support with school counselor for youth who is drawing pictures that indicate suicidal thoughts; refer to WISe intensive support team
4:35 PM	Answer crisis call with adult who tried to suffocate themself; talk to paramedics and caller’s family; client is taken to St. Michael Medical Center
5:55 PM	Follow up with a youth’s parents to offer resources covered by their insurance
7:00 PM	Shift ends

Financials

Revenue

Donations	$57,706
Investment Income	$2,350,966
Medicaid Managed Care	$40,516,387
Other Contracts/Misc	$16,788,859
Private Fee/Insurance	$439,572
Total	$60,153,490

Expenses

24/7 Evaluation & Treatment, Residential, Supported Housing	$12,105,599
Adult Services	$16,363,069
Child & Family Services	$10,222,802
Emergency Services	$5,106,174
General & Administrative	$13,284,787
Total	$57,082,431